What to Do When Your Water Heater Stops Working

There are few things more frustrating than stepping into the shower on a chilly Salem, Virginia morning only to be greeted by freezing cold water. When your water heater stops working, it disrupts your entire household routine. With over 25 years of experience serving Salem, Roanoke, and Southwest Virginia, Layman's Contracting has troubleshot and repaired countless water heaters. Here is our expert guide on what to do when your hot water runs out.

1. Check the Power Source or Gas Supply

Before panicking, verify that your water heater is actually receiving power. The solution might be simpler than you think.

• Electric Heaters: Check your home's electrical panel. A tripped circuit breaker is a common culprit. If the breaker is tripped, flip it back. If it trips again immediately, you have an electrical short and need a professional.
• Gas Heaters: Check the pilot light. If it has gone out, follow the manufacturer's instructions on the tank to safely relight it. If you smell gas, leave the house immediately and call for emergency gas service.

2. Inspect the Thermostat Settings

Sometimes the thermostat on the water heater gets accidentally bumped or malfunctions.

Check the dial on the side of the tank. The EPA recommends setting your water heater to 120°F to prevent scalding and save energy, while still providing plenty of hot water. If it's set much lower, adjust it carefully. If the thermostat is broken, it will need to be replaced by a licensed plumber.

3. Look for Leaks or Pooling Water

Inspect the area around the base of your water heater. Do you see puddles or signs of moisture?

A leaking tank is a serious issue. In older Salem homes, standard tank water heaters typically last 8 to 12 years. If the inner tank has rusted through and is leaking from the bottom, the unit cannot be repaired and must be replaced immediately to prevent significant water damage to your home.

4. Consider Sediment Buildup

Southwest Virginia has varying water quality, and mineral deposits can accumulate at the bottom of your water heater tank over time. This sediment insulates the water from the heating element, causing the unit to work harder and produce less hot water.

The Fix: Flushing the tank annually can remove this sediment. If you hear popping or rumbling noises coming from the tank, sediment buildup is likely the cause. Layman's Contracting can perform a professional flush and maintenance check to extend the life of your unit.

5. Know When to Call a Professional Plumber

While checking a breaker or relighting a pilot light are safe DIY tasks, water heaters involve high voltage electricity, natural gas, and scalding water. If the basic troubleshooting steps don't restore your hot water, it's time to call in the experts.

About the Author: Layman's Contracting is a family-owned and operated business serving Salem, Wirtz, Roanoke, and surrounding areas since 1995. Our licensed and insured technicians provide expert emergency plumbing, welding, and gas line repairs.